The last day began very early with a 2:45AM pickup from the hotel to drive to the airport. It was unclear why it was necessary to be at the airport by 4AM when the flight didn't leave until 7:30AM. After making the 50 minute journey to the airport, it was still closed and didn't open until around 5AM. The shuttle timing could be better in the future in order to allow tourists to sleep a few more hours and arrive at an airport that is open.
In addition, the plane was delayed for 90 minutes waiting for an inbound flight from Belem, Brazil that had mechanical difficulties before it could take off. Therefore the total time spent waiting at the airport was 5 hours. The delay also caused a missed connection in Trinidad and another 6 hour layover. Suriname Airways does not have any direct agreements with other air carriers and therefore passengers who are connecting to other flights must pick up their bags from the baggage claim and check in with the new airline as if they were starting their journey from that point. It makes for very inefficient travel and the need for long layovers while traveling to Suriname.
At this point the team has gathered quite a bit of data and has a number of findings to combine as we head into phase 2. What we will do from here is each gather our findings and next steps into individual documents over the next few days so that we capture the major points before getting too ingrained back in the US. We can then use the documents to help move us into building out the value chain as well as start the next phase of the project with competitive analysis.
No comments:
Post a Comment